Welcome to our apartment in Condesa. We are delighted to host you and want you to feel comfortable, relaxed, and at home throughout your stay.
This has been our home for several years, and we are truly happy to share it with you. It has been prepared with great care so you can enjoy a smooth and pleasant experience in one of the most vibrant and charming areas of Mexico City.
Please take a moment to read this guide. It includes the most important information about the apartment, the building, and a few house rules to help ensure a wonderful stay.
1. Property Information
Property name: Tacambaro Otomi / Condesa Spacious 3BR with 3 King Beds Expert Host
Address: Tacámbaro 35, Hipódromo Condesa, Cuauhtémoc, 06170 Ciudad de México, CDMX, Mexico
Floor: 2nd Floor
Guest capacity: 6 guests
Host contact: +52 55 4028 7797, +52 55 4112 6926 or Airbnb message only
2. Check-in and Check-out
Check-in
- Standard check-in time: 4:00 PM
- Please follow the arrival instructions shared before your stay.
- If self check-in applies, please make sure the door is properly closed and locked after entering.
Check-out
- Standard check-out time: 10:00 AM
- Before leaving, please:
- Turn off lights, AC/fans, and appliances.
- Close all windows and lock the door.
- Leave used towels in the bathroom.
- Place trash in the designated bins.
- Send us a quick message once you have checked out.
Early check-in / Late check-out
Early check-in and late check-out are subject to availability and must be approved in advance.
3. Wi-Fi
Network name: TC35 OTOMI
Password: MEXICOMAGICO
If you have any issues connecting, please let us know and we will gladly help.
4. Getting Settled In
Before your arrival, the apartment is checked to ensure everything is in order. Even so, we recommend a quick review upon arrival so we can address any issue right away.
Please check the following:
- Hot water
- Wi-Fi connection
- Lights
- Main appliances
If anything is missing or not working properly, please tell us as soon as possible. We want to solve any issue quickly and make sure you enjoy a 5-star stay.
5. House Rules
To keep the apartment in excellent condition for all guests, please follow these rules:
- No smoking inside the apartment.
- No parties or events.
- No unregistered guests.
- Please respect quiet hours.
- Please treat the apartment, furniture, and décor with care.
- Do not move furniture unnecessarily.
- Do not use towels for makeup removal, shoes, or cleaning spills.
6. Quiet Hours and Respect for Neighbors
This is a residential building, so we kindly ask you to be respectful of neighbors at all times.
Quiet hours: 10:00 PM to 8:00 AM
Please avoid:
- Loud music
- Shouting in hallways or common areas
- Slamming doors
- Excessive noise late at night
7. Building Access and Security
- Please do not share access codes, keys, or entry instructions with anyone outside your reservation.
- Make sure the apartment door is closed and locked whenever you leave.
- Please ensure the building entrance remains secure.
- Lost keys, remotes, or access devices may incur a replacement fee.
8. Kitchen Use
You are welcome to use the kitchen during your stay.
Please:
- Wash dishes or place them in the dishwasher if available.
- Do not leave food uncovered.
- Take out trash regularly to avoid odors.
- Turn off the stove, oven, and small appliances after use.
- Coffee machine: To use the coffee machine, fill the water tank, add coffee or insert a capsule depending on the model, place your cup in position, and start the machine. Please turn it off after use and dispose of any used coffee properly.
- Microwave: Use only microwave-safe containers. Place your food inside, set the desired time, and press start. Please be careful when removing food, as it may be hot. Metal items should never be placed in the microwave.
- Electric stove: Select the desired burner and adjust the heat level using the corresponding control. The surface may remain hot for some time after cooking. If the LOCK button is pressed for more than 3 seconds, the stove may lock. To unlock it, press and hold the LOCK button again for more than 3 seconds. Please always make sure all burners are turned off after use.
9. Bathroom and Hot Water
Please use the bathroom with care to help keep everything in excellent condition throughout your stay.
Important
- Please do not flush wipes, paper towels, feminine products, cotton, or any item other than toilet paper.
- We also kindly ask that you avoid flushing too much toilet paper at once. If needed, please flush in stages rather than all at once.
- Hot water is automatic, so there is no need to adjust or handle the water heating system.
- At times, hot water may take a little longer to reach the shower or sink, so we appreciate your patience.
Hot water instructions
Hot water is provided automatically. Simply turn on the hot water and allow it a short moment if it does not arrive immediately. There is no need to operate or adjust any equipment.
10. Trash and Recycling
Please help us keep the apartment fresh, clean, and comfortable throughout your stay by disposing of trash regularly, especially food waste and packaging.
Trash disposal
In Mexico City, household trash is often collected directly by the city truck rather than through fixed bins, and collection times may vary throughout the day. For this reason, we kindly ask guests to keep trash properly bagged inside the apartment until it can be handed directly to the collection truck.
If you happen to hear the trash truck passing by, you may hand the bagged trash directly to the sanitation staff. Please make sure all bags are well closed before disposal.
Important
- Please do not leave trash in common areas, hallways, or outside the apartment door.
- To avoid odors and maintain the apartment in excellent condition, we especially appreciate the regular disposal of food waste.
- If you are unsure, please feel free to contact us and we will be happy to guide you.
Recycling
Recycling procedures may vary locally. If you would like to separate recyclables during your stay, please contact us and we will gladly let you know the best way to do so.
11. Cleaning During the Stay
The apartment is professionally cleaned before each arrival.
During your stay, we kindly ask that you maintain the apartment in reasonable condition.
For longer stays:
- Extra cleaning can be arranged upon request, subject to availability and additional cost.
12. Laundry Machine
The apartment includes a combined washer-dryer for your convenience. To wash, load the clothes, add detergent to the dispenser, choose the appropriate cycle, and start the machine. Common wash settings include options for everyday clothes, whites, colors, delicates, bulky items, quick loads, and sanitize.
Before using the dryer, please clean the lint filter, then place only dryer-safe items inside, select the desired drying cycle, and start. Please avoid overloading the machine and check garment care labels before drying, as some fabrics may shrink or be damaged with heat.
Important: Please always clean the lint filter before each drying cycle and never use the dryer without the lint filter in place.
Manual: View manual (OneDrive) or View manual (PDF)
13. Water, Electricity, and General Care
In Mexico City, as in many large cities, responsible use of utilities is appreciated.
Please help us by:
- Turning off electricity when not needed
- Not leaving water running unnecessarily
- Reporting leaks or electrical issues immediately
14. Internet and Remote Work
The apartment offers reliable residential internet, suitable for everyday use, streaming, and light remote work.
15. Safety
For your safety:
- Do not leave valuables visible near windows or common areas.
- Confirm the door is locked when leaving or sleeping.
- In case of emergency, contact local emergency services first if immediate assistance is needed.
Emergency numbers in Mexico
- 911 — Police, ambulance, or fire emergencies
- Locatel / 0311 or 55 5658 1111 — Non-emergency city assistance and information
- Tourist Assistance: 55 5286 7097 / 55 5286 9077 ext. 2104 or 2309
- Tourist Assistance Center (CAT): 55 4891 1166
- Civil Protection: 55 5683 2222
Nearest hospital / clinic: Hospital Azura Roma Condesa, Durango 296, Roma Nte., Cuauhtémoc, 06700 Ciudad de México, CDMX, Mexico
Nearest pharmacy: Farmacias Similares — Av. Tamaulipas 236, Local 1-A, Hipódromo, Cuauhtémoc, 06100, Mexico City, CDMX, Mexico.
This is the nearest pharmacy to the apartment. At times, there may also be a doctor on site who can offer a basic consultation and prescribe medication if appropriate.
16. If Something Goes Wrong
If anything is not as expected, please let us know as soon as possible.
We genuinely want to help and fix issues before they affect your comfort. The sooner you tell us, the faster we can assist.
Please contact us through:
- Airbnb messages
- Phone / WhatsApp: +52 55 4028 7797, +52 55 4112 6926
17. Local Recommendations — Condesa
Condesa is one of the most enjoyable neighborhoods in Mexico City, known for its tree-lined streets, cafés, restaurants, parks, and walkable atmosphere.
Nearby highlights
- Parque México
- Parque España
- Great cafés and brunch spots
- Restaurants, bakeries, and bars within walking distance
- Easy access to Roma, Chapultepec, and other popular areas
Tips for the area
- Use authorized transport apps: Uber and DiDi.
- Keep personal belongings secure, especially in busy areas.
- Enjoy walking during the day and evening, while using normal city precautions.
Our favorite places
- Breakfast: Perfida Bistro Cafe
- Coffee: Perfida Bistro Cafe
- Tacos: El Califa
- Fine dining: Kura, Párnita, Páramo, Rosetta
- Grocery store / convenience store: Walmart Express Pachuca, plus nearby 7-Eleven and OXXO
18. Before You Leave
Before check-out, please:
- Confirm all personal belongings are packed
- Turn off lights and appliances
- Close windows
- Leave keys/remotes in the indicated place
- Lock the apartment properly
- Message us once you have departed
19. Thank You
Thank you for choosing our home in Condesa.
It is truly a pleasure to host you, and we hope your stay is comfortable, relaxing, and memorable. If there is anything we can do to make your experience better, please let us know.
We wish you a wonderful stay.
